Cherwell incident
FFZ PRD Landscape - Intermittent Connection Issues
Cherwell experienced a notice incident on September 23, 2026 affecting Service Manager / Asset Manager (FFZ), lasting 3h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 23, 2026, 06:58 AM UTC
We are receiving reports of intermittent connection issues affecting customers accessing the FFZ PRD landscape. Our teams are actively investigating the issue and will provide further updates as soon as more information becomes available.
- investigating Sep 23, 2026, 07:58 AM UTC
We are continuing to investigate the intermittent connection issues affecting access to the FFZ PRD landscape. At this time, the issue appears to be impacting a small subset of customers and may not be landscape-wide. Our teams are actively investigating and will provide further updates as more information becomes available.
- monitoring Sep 23, 2026, 08:31 AM UTC
A fix has been applied and the intermittent connection issues affecting a small subset of customers on the FFZ PRD landscape appear to be resolved. We will continue to monitor the landscape to ensure stability. A root cause analysis (RCA) will follow.
- resolved Sep 23, 2026, 10:17 AM UTC
The intermittent connection issues affecting a small subset of customers on the FFZ PRD landscape appear to be resolved. The landscape has remained stable following the implementation of the fix, and no further reports of the issue have been received. This incident is now considered resolved. A root cause analysis (RCA) will follow.