Cherwell incident

Neurons Agent registrations - Service Degradation - FRU, TKU, UKU, MLU

Notice Resolved View vendor source →

Cherwell experienced a notice incident on August 12, 2026 affecting Ivanti Neurons Platform (MLU) and Ivanti Neurons Platform (UKU) and 1 more component, lasting 22h 34m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2026, 09:33 AM UTC
Resolved
Aug 13, 2026, 08:07 AM UTC
Duration
22h 34m
Detected by Pingoru
Aug 12, 2026, 09:33 AM UTC

Affected components

Ivanti Neurons Platform (MLU)Ivanti Neurons Platform (UKU)Ivanti Neurons Platform (FRU)Ivanti Neurons Platform (TKU)

Update timeline

  1. investigating Aug 12, 2026, 09:33 AM UTC

    A number of Neurons customers on the TKU, FRU and UKU environments may experience a degradation to the service. New agent registrations may not succeed and delays may be observed with agent synchronization. Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information. Tracking WorkItem: 1990310

  2. investigating Aug 12, 2026, 09:41 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 12, 2026, 11:54 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 13, 2026, 08:07 AM UTC

    This incident has been resolved.