NVZ Prod - Performance Degradation - delays with Escalation Queue Processing

Update timeline

1. investigating Apr 28, 2026, 04:59 PM UTC

   We are currently aware of an issue causing slower performance for escalations within the NVZ PRD landscape. Our technical team is actively investigating and working to resolve this as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we work to restore normal service. We will keep you updated as soon as we have more information. If you have any immediate concerns or require assistance, please do not hesitate to reach out to our support team.

2. investigating Apr 28, 2026, 06:01 PM UTC

   We continue to see delays with Escalation Queue Processing and are actively investigating. We will continue to provide updates here.

3. investigating Apr 28, 2026, 07:02 PM UTC

   We continue to see delays with Escalation Queue Processing and are actively investigating. We will continue to provide updates here.

4. investigating Apr 28, 2026, 08:04 PM UTC

   We continue to see delays with Escalation Queue Processing and are actively investigating. We will continue to provide updates here.

5. identified Apr 28, 2026, 08:39 PM UTC

   The issue has been identified and a fix is being implemented.

6. resolved Apr 28, 2026, 10:06 PM UTC

   This incident has been resolved.