Cherwell incident

FFZ Performance Issue with Work Flows

Critical Resolved View vendor source →

Cherwell experienced a critical incident on January 26, 2026 affecting Service Manager / Asset Manager (FFZ), lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Jan 26, 2026, 11:42 AM UTC
Resolved
Jan 26, 2026, 12:59 PM UTC
Duration
1h 17m
Detected by Pingoru
Jan 26, 2026, 11:42 AM UTC

Affected components

Service Manager / Asset Manager (FFZ)

Update timeline

No vendor updates were posted for this incident — only the open and resolve events were observed.