Cherwell incident

FFZ PRD Performance Issues Related to Workflows

Minor Resolved View vendor source →

Cherwell experienced a minor incident on January 27, 2026 affecting Service Manager / Asset Manager (FFZ), lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Jan 27, 2026, 11:32 AM UTC
Resolved
Jan 28, 2026, 03:26 PM UTC
Duration
1d 3h
Detected by Pingoru
Jan 27, 2026, 11:32 AM UTC

Affected components

Service Manager / Asset Manager (FFZ)

Update timeline

  1. investigating Jan 27, 2026, 11:32 AM UTC

    A number of customers in FFZ PRD are reporting significant delays in workflow processing in their production environments.

  2. resolved Jan 28, 2026, 03:26 PM UTC

    Steps have been taken and this issue has been resolved. Please reach out to Support if you continue to face problems.