Cherwell incident

IRW PRD email services are not processing.

Major Resolved View vendor source →

Cherwell experienced a major incident on March 3, 2026 affecting Service Manager / Asset Manager (IRW), lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Mar 03, 2026, 11:21 AM UTC
Resolved
Mar 03, 2026, 12:46 PM UTC
Duration
1h 24m
Detected by Pingoru
Mar 03, 2026, 11:21 AM UTC

Affected components

Service Manager / Asset Manager (IRW)

Update timeline

  1. investigating Mar 03, 2026, 11:21 AM UTC

    The email services in IRW PRD are currently not processing.

  2. investigating Mar 03, 2026, 11:23 AM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 03, 2026, 12:46 PM UTC

    The respective issue is resolved now.