Cherwell incident

Neurons for UEM - Audit trails not available in NVU - 1814445

Minor Resolved View vendor source →

Cherwell experienced a minor incident on March 20, 2026 affecting Ivanti Neurons Platform (NVU), lasting 2d 20h. The incident has been resolved; the full update timeline is below.

Started
Mar 20, 2026, 06:55 PM UTC
Resolved
Mar 23, 2026, 03:52 PM UTC
Duration
2d 20h
Detected by Pingoru
Mar 20, 2026, 06:55 PM UTC

Affected components

Ivanti Neurons Platform (NVU)

Update timeline

  1. investigating Mar 20, 2026, 06:55 PM UTC

    We are currently investigating an issue with the Neurons product affecting all customers on the NVU landscape. Audit Trails are not updating, and new activity is not visible at this time.

  2. monitoring Mar 20, 2026, 10:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 23, 2026, 03:52 PM UTC

    This incident has been resolved.