Cherwell incident

Ivanti Neurons Platform – Issues while navigating UI - FRU

Minor Resolved View vendor source →

Cherwell experienced a minor incident on April 6, 2026 affecting Ivanti Neurons Platform (FRU), lasting 4h 48m. The incident has been resolved; the full update timeline is below.

Started
Apr 06, 2026, 04:43 AM UTC
Resolved
Apr 06, 2026, 09:32 AM UTC
Duration
4h 48m
Detected by Pingoru
Apr 06, 2026, 04:43 AM UTC

Affected components

Ivanti Neurons Platform (FRU)

Update timeline

  1. investigating Apr 06, 2026, 04:43 AM UTC

    Users may experience difficulties logging in. We are currently investigating this issue.

  2. investigating Apr 06, 2026, 04:55 AM UTC

    Users may experience difficulties navigating through UI. We are currently investigating this issue.

  3. identified Apr 06, 2026, 05:39 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Apr 06, 2026, 08:31 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 06, 2026, 09:32 AM UTC

    This incident has been resolved.