Cherwell incident
Ivanti Neurons Platform (feature) - Users page Loading Issue in TKU
Affected components
Ivanti Neurons Platform (TKU)
Update timeline
- investigating Apr 09, 2026, 12:23 PM UTC
A number of Neurons customers on the TKU environments may experience a degradation while accessing Users page. Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information. Tracking Item: 1836517
- identified Apr 09, 2026, 01:18 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 09, 2026, 01:34 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 09, 2026, 01:34 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 10, 2026, 05:23 AM UTC
This incident has been resolved.
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