Cherwell incident

Neurons Platform (NVU) - Reports fetch and generation functionality degradation - 1847700

Minor Resolved View vendor source →

Cherwell experienced a minor incident on April 17, 2026 affecting Ivanti Neurons Platform (NVU), lasting 15h 36m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2026, 12:16 AM UTC
Resolved
Apr 17, 2026, 03:53 PM UTC
Duration
15h 36m
Detected by Pingoru
Apr 17, 2026, 12:16 AM UTC

Affected components

Ivanti Neurons Platform (NVU)

Update timeline

  1. investigating Apr 17, 2026, 12:16 AM UTC

    We are currently investigating this issue.

  2. identified Apr 17, 2026, 01:06 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 17, 2026, 07:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 17, 2026, 03:53 PM UTC

    This incident has been resolved.