Cherwell incident

Ivanti Neurons Platform - NVU - Deletes may be slow to complete - 1940141

Minor Resolved View vendor source →

Cherwell experienced a minor incident on July 1, 2026 affecting Ivanti Neurons Platform (NVU), lasting 5d 15h. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2026, 10:44 PM UTC
Resolved
Jul 07, 2026, 01:53 PM UTC
Duration
5d 15h
Detected by Pingoru
Jul 01, 2026, 10:44 PM UTC

Affected components

Ivanti Neurons Platform (NVU)

Update timeline

  1. investigating Jul 01, 2026, 10:44 PM UTC

    A number of Neurons customers in the NVU environment may experience a degradation to the service, Deletes may be slow to complete. Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.

  2. monitoring Jul 01, 2026, 11:36 PM UTC

    A fix has been implemented. Continuing to monitor as services catch up with backlogs.

  3. monitoring Jul 02, 2026, 01:41 PM UTC

    Deletes may still be slow to process. We are continuing to investigate and monitor the situation

  4. monitoring Jul 06, 2026, 03:15 PM UTC

    Deletes and other ingest are almost caught up

  5. resolved Jul 07, 2026, 01:53 PM UTC

    This incident has been resolved.