Cherwell incident

Ivanti Neurons for ITSM - Performance Degradation on NVF STG Landscape

Notice Resolved View vendor source →

Cherwell experienced a notice incident on June 24, 2026 affecting Service Manager / Asset Manager (NVF), lasting 5d 11h. The incident has been resolved; the full update timeline is below.

Started
Jun 24, 2026, 03:44 PM UTC
Resolved
Jun 30, 2026, 03:20 AM UTC
Duration
5d 11h
Detected by Pingoru
Jun 24, 2026, 03:44 PM UTC

Affected components

Service Manager / Asset Manager (NVF)

Update timeline

  1. identified Jun 24, 2026, 03:44 PM UTC

    We have identified service inconsistencies following the 2026.2 upgrade and are currently executing remediation activities to address them. System performance may be intermittently impacted while this work is being completed. We will continue to provide updates on our progress and notify you as remediation efforts advance.

  2. identified Jun 25, 2026, 07:23 AM UTC

    We have identified service inconsistencies following the 2026.2 upgrade and are still working on resolving them. System performance may be intermittently impacted during this time. We will continue to share updates and keep you informed on the progress.

  3. identified Jun 25, 2026, 10:05 AM UTC

    We have identified service inconsistencies following the 2026.2 upgrade and are still working on resolving them. System performance may be intermittently impacted during this time. We will continue to share updates and keep you informed on the progress.

  4. identified Jun 29, 2026, 04:08 PM UTC

    We have resolved the issue impacting NVF STG

  5. resolved Jun 30, 2026, 03:20 AM UTC

    This incident has been resolved.