Cherwell incident

Ivanti Neurons for ITSM - Performance Degradation on NVF STG Landscape

Minor Ongoing View vendor source →

Cherwell is currently experiencing a minor incident affecting Service Manager / Asset Manager (NVF), which began 3h ago. The vendor's full update timeline is below.

Started
Jun 24, 2026, 03:44 PM UTC
Resolved
Ongoing
Duration
● 3h 1m
Detected by Pingoru
Jun 24, 2026, 03:44 PM UTC

Affected components

Service Manager / Asset Manager (NVF)

Update timeline

  1. identified Jun 24, 2026, 03:44 PM UTC

    We have identified service inconsistencies following the 2026.2 upgrade and are currently executing remediation activities to address them. System performance may be intermittently impacted while this work is being completed. We will continue to provide updates on our progress and notify you as remediation efforts advance.