Cherwell incident
Ivanti Neurons for ITSM – Performance Degradation on NSZ PRD Landscape
Cherwell experienced a major incident on June 15, 2026 affecting Service Manager / Asset Manager (NSZ), lasting 2d 12h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 15, 2026, 02:48 AM UTC
We are currently investigating this issue.
- investigating Jun 15, 2026, 04:45 AM UTC
We are currently investigating a critical service issue impacting customer access and/or application functionality. Our engineering and operations teams are actively working to identify the root cause and restore services as quickly as possible. We will continue to provide updates every 30mins-1 hours or sooner as more information becomes available.
- monitoring Jun 15, 2026, 05:04 AM UTC
The Operations/engineering team has identified the probable cause of the issue and mitigation activities are currently in progress. Some customers may continue to experience intermittent issues while recovery actions are being completed. We are closely monitoring service recovery and will provide the next update within 2 hours.
- monitoring Jun 15, 2026, 05:05 AM UTC
We are continuing to monitor for any further issues.
- monitoring Jun 15, 2026, 05:16 AM UTC
Currently we are monitoring the landscape for 24 hours.
- monitoring Jun 15, 2026, 05:24 AM UTC
We are continuing to monitor for any further issues.
- resolved Jun 17, 2026, 05:50 PM UTC
The previous mitigation actions has resolved this incident.