Cherwell experienced a minor incident on June 12, 2026 affecting Ivanti Neurons Platform (NVU), lasting 13d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Ivanti Neurons Platform (NVU)
Update timeline
- investigating Jun 12, 2026, 05:01 PM UTC
Ivanti is investigating reports of slowness. Customer's may experience slowness during the log-in process and using the admin portal. 1918409
- monitoring Jun 12, 2026, 06:19 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Jun 15, 2026, 04:35 PM UTC
The issue has been identified and we are working on a fix
- identified Jun 16, 2026, 03:51 PM UTC
We have identified several contributing factors and are actively implementing corrective actions. We will continue to provide updates as progress is made.
- monitoring Jun 17, 2026, 03:59 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 19, 2026, 09:25 AM UTC
We are continuing to monitor for any further issues.
- resolved Jun 25, 2026, 07:13 PM UTC
This incident has been resolved.