Cherwell incident

Ivanti Neurons Service Degradation

Cherwell is currently experiencing a minor incident affecting Ivanti Neurons Platform (NVU), which began 2h ago. The vendor's full update timeline is below.

Started
Jun 12, 2026, 05:01 PM UTC
Resolved
Ongoing
Duration
● 2h 11m
Detected by Pingoru
Jun 12, 2026, 05:01 PM UTC

Affected components

Ivanti Neurons Platform (NVU)

Update timeline

  1. investigating Jun 12, 2026, 05:01 PM UTC

    Ivanti is investigating reports of slowness. Customer's may experience slowness during the log-in process and using the admin portal. 1918409

  2. monitoring Jun 12, 2026, 06:19 PM UTC

    A fix has been implemented and we are monitoring the results.