Cherwell experienced a critical incident on May 31, 2026 affecting Service Manager / Asset Manager (IAZ), lasting 20h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Service Manager / Asset Manager (IAZ)
Update timeline
- investigating May 31, 2026, 01:52 AM UTC
The IAZ PRD portal is currently not accessible, and users are unable to log in. The issue has been identified and the team is working on implementing a fix. Our team is actively working to resolve the issue and will provide updates as progress is made.
- monitoring May 31, 2026, 03:17 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 31, 2026, 10:41 PM UTC
This incident has been resolved.