Cherwell is currently experiencing a critical incident affecting Service Manager / Asset Manager (FFZ), which began 3h ago. The vendor's full update timeline is below.
Affected components
Service Manager / Asset Manager (FFZ)
Update timeline
- investigating May 31, 2026, 01:53 AM UTC
The FFZ PRD portal is currently not accessible, and users are unable to log in. The issue has been identified and the team is working on implementing a fix. Our team is actively working to resolve the issue and will provide updates as progress is made.
- monitoring May 31, 2026, 03:18 AM UTC
A fix has been implemented and we are monitoring the results.