Cherwell incident

Potential Performance Degradation for WAZ landscape

Critical Ongoing View vendor source →

Cherwell is currently experiencing a critical incident affecting Service Manager / Asset Manager (C1) and Service Manager / Asset Manager (NVF) and 1 more component, which began 1d ago. The vendor's full update timeline is below.

Started
May 29, 2026, 01:59 PM UTC
Resolved
Ongoing
Duration
● 1d 9h
Detected by Pingoru
May 29, 2026, 01:59 PM UTC

Affected components

Service Manager / Asset Manager (C1)Service Manager / Asset Manager (NVF)Service Manager / Asset Manager (WAZ)

Update timeline

  1. identified May 29, 2026, 01:59 PM UTC

    Due to a current incident on our vendor side, we are running in a degraded state within the WAZ landscape. This may cause performance impacts within the application. For NVZ customers, this may impact your BIDs connections. The connection maybe unable at times.

  2. identified May 29, 2026, 04:43 PM UTC

    We are starting to see some services come back online. There will be some delay as data synchronizes, before we can fully restore services. We are monitoring this progress closely to restore all services as soon as possible.

  3. identified May 29, 2026, 09:19 PM UTC

    All production data has successfully sync'd and we have failed over our database clusters to be running on proper nodes. We continue to monitor progress on STG/UAT.

  4. identified May 29, 2026, 11:27 PM UTC

    We continue to monitor progress of synchronization of STG/UAT and performance degradation may still occur. Production has remained in stable state, and we are continuing to monitor.