Cherwell experienced a critical incident on September 21, 2026 affecting Service Manager / Asset Manager (IAZ), lasting 1h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 21, 2026, 02:46 PM UTC
Tenants are temporarily not accessible or are encountering errors when using the application. We are actively investigating this and will provide an update once we have more information.
- identified Sep 21, 2026, 03:09 PM UTC
We have identified the cause of the issue and are actively implementing a fix. Our teams continue to work toward full service restoration and will share additional updates as they become available.
- monitoring Sep 21, 2026, 03:33 PM UTC
The identified fix has been applied and initial indicators show service recovery. We are monitoring results and customer activity to confirm the issue is fully resolved.
- resolved Sep 21, 2026, 04:08 PM UTC
This incident has been resolved.