Resolved after 22 minutes, affecting CheckHub API and Candidate FileBox and 1 more, on September 6, 2024.
We are currently experiencing issues with parsing certain types of documents. Our team is actively investigating the cause and working to resolve the problem. Affected documents will be reprocessed as soon as the issue is fixed. We will provide updates as more information becomes available. Thank you for your patience.
Affected components
Update timeline
- identified Sep 06, 2024, 12:01 PM UTC
We are currently experiencing issues with parsing certain types of documents. Our team is actively investigating the cause and working to resolve the problem. Affected documents will be reprocessed as soon as the issue is fixed. We will provide updates as more information becomes available. Thank you for your patience.
- resolved Sep 06, 2024, 12:24 PM UTC
This incident has been resolved.
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