CheckHub incident

Documents Parsing Issues

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Resolved after 1 hour 45 minutes, affecting CheckHub API and Candidate FileBox and 1 more, on April 1, 2025.

identified Apr 01, 2025, 08:20 AM UTC

We’re currently experiencing issues with document parsing on the platform. Our team is aware of the problem and is actively working on a fix. Thank you for your patience.

Started
Apr 01, 2025, 08:20 AM UTC
Resolved
Apr 01, 2025, 10:05 AM UTC
Duration
1h 45m
Detected by Pingoru
Apr 01, 2025, 08:20 AM UTC

Affected components

CheckHub APICandidate FileBoxCheckHub Admin

Update timeline

  1. identified Apr 01, 2025, 08:20 AM UTC

    We’re currently experiencing issues with document parsing on the platform. Our team is aware of the problem and is actively working on a fix. Thank you for your patience.

  2. resolved Apr 01, 2025, 10:05 AM UTC

    This incident has been resolved.

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