Check incident

Document Uploads Not Updating Statuses In Some Cases

Minor Resolved View vendor source →

Check experienced a minor incident on November 9, 2022 affecting Console, lasting 2h 12m. The incident has been resolved; the full update timeline is below.

Started
Nov 09, 2022, 07:16 PM UTC
Resolved
Nov 09, 2022, 09:28 PM UTC
Duration
2h 12m
Detected by Pingoru
Nov 09, 2022, 07:16 PM UTC

Affected components

Console

Update timeline

  1. identified Nov 09, 2022, 07:16 PM UTC

    We're aware of an issue impacting our document upload feature where documents are being uploaded but are not changing the status of the task. We'll provide an update shortly.

  2. identified Nov 09, 2022, 07:35 PM UTC

    We've updated the status of documents already uploaded to reflect the correct status. The root issue is not yet resolved, but we'll be updating statuses every 15 - 20 minutes until it's resolved.

  3. monitoring Nov 09, 2022, 08:18 PM UTC

    We have deployed a fix for this issue and are monitoring to ensure no further uploads end up in this state. We'll fully resolve if we see no more affected docs for the next 60 minutes (until 1:18PM Pacific time).

  4. resolved Nov 09, 2022, 09:28 PM UTC

    Document uploads and requirements appear to be working properly, so we've resolved this incident.