Check experienced a major incident on December 28, 2022 affecting API and Onboard, lasting 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 28, 2022, 10:26 PM UTC
We have identified an issue where companies that have marked some tax params as Applied For are unable to approve payrolls. Companies submitted for a start date of today will experience delays until the issue is resolved. We have identified the issue and are actively deploying a fix. We will provide another update within the next in 30 minutes.
- monitoring Dec 28, 2022, 10:33 PM UTC
A fix has been deployed and we are monitoring the results.
- resolved Dec 28, 2022, 11:09 PM UTC
We have continued seeing error rates return to normal and are making the incident as resolved. Check will conduct a postmortem and a root cause analysis will be provided on request. If you continue to experience issues, please reach out to [email protected].