Check incident

Elevated Payroll Preview 500s

Minor Resolved View vendor source →

Check experienced a minor incident on April 8, 2025 affecting API, lasting 19h 29m. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2025, 09:42 PM UTC
Resolved
Apr 09, 2025, 05:11 PM UTC
Duration
19h 29m
Detected by Pingoru
Apr 08, 2025, 09:42 PM UTC

Affected components

API

Update timeline

  1. investigating Apr 08, 2025, 09:42 PM UTC

    The Check team is investigating an issue for elevated 500s on the payroll preview endpoint. This is impacting a subset of reimbursement only payroll items.

  2. investigating Apr 08, 2025, 09:44 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 08, 2025, 10:42 PM UTC

    The issue has been identified and a fix is expected within one hour.

  4. monitoring Apr 08, 2025, 11:55 PM UTC

    A fix has been deployed and we are monitoring the results. We'll continue to monitor over the course of the next business day and then resolve this incident.

  5. resolved Apr 09, 2025, 05:11 PM UTC

    This incident has been resolved.