Chatwoot experienced a minor incident on February 4, 2026 affecting Core Platform (Application (Dashboard & API)), lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 04, 2026, 01:02 PM UTC
Dear Customer, We are facing issues with our AWS Database. We have identified the issue and is working to resolve this. We apologize for the inconvenience and appreciate your understanding. Our team is actively monitoring the situation and will keep you updated.
- resolved Feb 04, 2026, 01:29 PM UTC
Resolved: Chatwoot Cloud Service Disruption We experienced a brief service disruption today affecting all Chatwoot Cloud users. The issue lasted approximately 10-12 minutes and has been fully resolved. What happened: Our database infrastructure experienced a capacity issue, causing temporary connection failures. What we did: We immediately scaled our infrastructure and restored service. No data was lost during this incident. We're implementing additional monitoring and capacity safeguards to prevent this from recurring. We apologize for the disruption and appreciate your patience.