Resolved after 1 day 6 hours, on June 9, 2026.
We have identified the cause of the document service disruption and are working to implement a fix. Some documents are processing successfully; however, certain uploads may still be impacted. We will continue to share updates as they become available.
Update timeline
- investigating Jun 09, 2026, 02:15 PM UTC
We are experiencing issues with our document upload service and are actively investigating. We are working to identify the cause and restore service as quickly as possible.
- investigating Jun 09, 2026, 03:49 PM UTC
Update: Our team is continuing to investigate the root cause of the issue. We hope to have an update shortly with additional information.
- investigating Jun 09, 2026, 05:10 PM UTC
Our team remains actively engaged in resolving the issue. We will share further updates as they become available.
- identified Jun 09, 2026, 07:30 PM UTC
We have identified the issue and are working with our external partners to escalate
- identified Jun 09, 2026, 09:09 PM UTC
We have identified the issue and are working with our external partners to escalate.
- identified Jun 10, 2026, 01:27 PM UTC
We have identified the cause of the document service disruption and are working to implement a fix. Some documents are processing successfully; however, certain uploads may still be impacted. We will continue to share updates as they become available.
- resolved Jun 10, 2026, 08:16 PM UTC
This incident has been resolved.
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