ChartMogul Outage History

ChartMogul is up right now

ChartMogul had 5 outages in the last 2 years totaling 32h 59m of downtime — averaging 0.2 incidents per month.

There were 5 ChartMogul outages since August 21, 2025 totaling 32h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.chartmogul.com

Minor August 17, 2026

Data Processing Delays - Reporting Tools Affected

Detected by Pingoru
Aug 17, 2026, 02:37 PM UTC
Resolved
Aug 17, 2026, 06:12 PM UTC
Duration
3h 35m
Affected: ChartMogul AppChartMogul APIDestinationsSlack summariesSlack real-timeIntercomAmazon S3Amazon RedshiftGoogle Cloud StorageGoogle BigQuerySnowflakeHubspotAzure Blog StorageEmail summariesWebhooks
Timeline · 2 updates
  1. investigating Aug 17, 2026, 02:37 PM UTC

    We are currently processing a backlog in our data synchronization pipeline. As a result, some customers’ metrics may temporarily appear outdated in reporting tools. No data has been lost, and reports will automatically correct themselves as the backlog clears.

  2. resolved Aug 17, 2026, 06:12 PM UTC

    This issue has been resolved. The data processing backlog has been fully cleared, and all reports are now accurate and up to date.

Read the full incident report →

Minor December 24, 2025

Slack real-time notifications not working

Detected by Pingoru
Dec 24, 2025, 06:21 AM UTC
Resolved
Dec 24, 2025, 08:41 AM UTC
Duration
2h 19m
Affected: DestinationsSlack real-time
Timeline · 2 updates
  1. investigating Dec 24, 2025, 06:21 AM UTC

    We’re currently experiencing issues with Slack real-time notifications. Messages are not being delivered to Slack channels as expected. We’re investigating the root cause and working to restore full functionality. We apologize for the inconvenience and will provide updates as we learn more.

  2. resolved Dec 24, 2025, 08:41 AM UTC

    The issue with Slack real-time notifications has been resolved. Messages are now being delivered to Slack channels as expected.

Read the full incident report →

Minor December 4, 2025

Stale Data in HubSpot and Intercom Destinations

Detected by Pingoru
Dec 04, 2025, 07:25 AM UTC
Resolved
Dec 05, 2025, 04:57 AM UTC
Duration
21h 31m
Affected: DestinationsIntercomHubspot
Timeline · 2 updates
  1. investigating Dec 04, 2025, 07:25 AM UTC

    We are currently investigating an issue where data synced to HubSpot and Intercom destinations may be stale or outdated. Some records may not reflect the most recent updates made in your source systems. Our team is actively working to identify the root cause and restore normal sync operations.

  2. resolved Dec 05, 2025, 04:57 AM UTC

    The issue affecting HubSpot and Intercom destinations has been resolved. Today’s scheduled sync run completed successfully, and all data is now up to date.

Read the full incident report →

Minor October 30, 2025

Degraded performance

Detected by Pingoru
Oct 30, 2025, 03:04 AM UTC
Resolved
Oct 30, 2025, 07:49 AM UTC
Duration
4h 45m
Affected: ChartMogul AppChartMogul APIIntegration ServicesChargebee ServiceApp Store Connect ServiceGoCardless ServiceGoogle Play ServicePayPal Integration3rd party APIsStripe APIBraintree APIRecurly APIChargebee APIDestinationsSlack summariesSlack real-timeIntercomAmazon S3Amazon RedshiftGoogle Cloud StorageGoogle BigQuerySnowflakeAzure Blog StorageEmail summariesWebhooks
Timeline · 2 updates
  1. investigating Oct 30, 2025, 03:04 AM UTC

    We’re experiencing unusually high load on one of the databases.

  2. resolved Oct 30, 2025, 07:49 AM UTC

    All systems are operational

Read the full incident report →

Major August 21, 2025

Full outage

Detected by Pingoru
Aug 21, 2025, 12:02 PM UTC
Resolved
Aug 21, 2025, 12:50 PM UTC
Duration
48m
Affected: ChartMogul AppChartMogul APIIntegration ServicesChargebee ServiceApp Store Connect ServiceGoCardless ServiceGoogle Play ServicePayPal Integration3rd party APIsStripe APIBraintree APIRecurly APIChargebee APIDestinationsSlack summariesSlack real-timeIntercomAmazon S3Amazon RedshiftGoogle Cloud StorageGoogle BigQuerySnowflakeAzure Blog StorageEmail summariesWebhooks
Timeline · 2 updates
  1. investigating Aug 21, 2025, 12:02 PM UTC

    There’s a failure at infrastructure level from one of our providers. We’re urgently looking into it.

  2. resolved Aug 21, 2025, 12:50 PM UTC

    The infrastructure problem was resolved at our provider and the app is reachable again. We will improve the application to make it partially available for similar incidents in the future.

Read the full incident report →