ChartMogul incident

Data Processing Delays - Reporting Tools Affected

Minor Resolved View vendor source →

ChartMogul experienced a minor incident on August 17, 2026 affecting ChartMogul App and ChartMogul API and 1 more component, lasting 3h 35m. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2026, 02:37 PM UTC
Resolved
Aug 17, 2026, 06:12 PM UTC
Duration
3h 35m
Detected by Pingoru
Aug 17, 2026, 02:37 PM UTC

Affected components

ChartMogul AppChartMogul APIDestinationsSlack summariesSlack real-timeIntercomAmazon S3Amazon RedshiftGoogle Cloud StorageGoogle BigQuery

Update timeline

  1. investigating Aug 17, 2026, 02:37 PM UTC

    We are currently processing a backlog in our data synchronization pipeline. As a result, some customers’ metrics may temporarily appear outdated in reporting tools. No data has been lost, and reports will automatically correct themselves as the backlog clears.

  2. resolved Aug 17, 2026, 06:12 PM UTC

    This issue has been resolved. The data processing backlog has been fully cleared, and all reports are now accurate and up to date.