ChartMogul incident

Stale Data in HubSpot and Intercom Destinations

Minor Resolved View vendor source →

ChartMogul experienced a minor incident on December 4, 2025 affecting Destinations and Intercom and 1 more component, lasting 21h 31m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2025, 07:25 AM UTC
Resolved
Dec 05, 2025, 04:57 AM UTC
Duration
21h 31m
Detected by Pingoru
Dec 04, 2025, 07:25 AM UTC

Affected components

DestinationsIntercomHubspot

Update timeline

  1. investigating Dec 04, 2025, 07:25 AM UTC

    We are currently investigating an issue where data synced to HubSpot and Intercom destinations may be stale or outdated. Some records may not reflect the most recent updates made in your source systems. Our team is actively working to identify the root cause and restore normal sync operations.

  2. resolved Dec 05, 2025, 04:57 AM UTC

    The issue affecting HubSpot and Intercom destinations has been resolved. Today’s scheduled sync run completed successfully, and all data is now up to date.