ChartHop API is not responding
Affected: API
Timeline · 2 updates
- investigating Mar 26, 2026, 10:35 PM UTC
We are currently investigating this issue.
- resolved Mar 26, 2026, 10:45 PM UTC
This incident has been resolved.
ChartHop Outage History
ChartHop is up right nowChartHop had 6 outages in the last 2 years totaling 8h 59m of downtime — averaging 0.2 incidents per month.
There were 6 ChartHop outages since February 10, 2025 totaling 8h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.
MongoDB incident impacting ChartHop
Affected: User InterfaceAPIApps & Integrations
Timeline · 2 updates
- monitoring Feb 13, 2026, 06:01 PM UTC
ChartHop leverages MongoDB as a primary data store. MongoDB experienced a major service outage impacting data stores in AWS. This impacts ChartHop and is caused our application to fail. The issue has been mitigated and we are monitoring.
- resolved Feb 13, 2026, 06:24 PM UTC
This incident has been resolved.
High error rates on UI
Affected: User Interface
Timeline · 3 updates
- investigating Feb 09, 2026, 06:42 PM UTC
We are seeing an increased rate of errors specifically coming from the ChartHop user interface. This is impacting users ability to navigate and use the product. API servers and Apps/integrations are not seeing increased error rates overall, and impacts are limited to UI access.
- monitoring Feb 09, 2026, 06:44 PM UTC
We have identified an issue with routing between our User Interface and API servers that was sending a portion of API traffic to the wrong servers. The routing issue has been addressed and service should be restored for all users.
- resolved Feb 09, 2026, 06:54 PM UTC
The system is operating as expected and error rates have returned to normal.
ChartHop is slow to load
Affected: User InterfaceAPI
Timeline · 4 updates
- investigating Jun 04, 2025, 02:56 PM UTC
Users report that ChartHop is slow to load, sitting on the "loading bunny" screen for an extended time.
- identified Jun 04, 2025, 04:12 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 04, 2025, 04:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 04, 2025, 04:41 PM UTC
This incident has been resolved.
ChartHop app is not loading for some users
Affected: User Interface
Timeline · 4 updates
- identified Mar 28, 2025, 04:26 PM UTC
Some ChartHop users are unable to use the ChartHop application at this time and getting either a blank page or a failure to load. We have identified the issue and working to restore service.
- identified Mar 28, 2025, 05:40 PM UTC
An update is being deployed to address the issue and resolve service for the remaining impacted users.
- monitoring Mar 28, 2025, 06:21 PM UTC
The update has been fully deployed, and we are monitoring for any remaining impacts.
- resolved Mar 28, 2025, 08:33 PM UTC
This incident has been resolved.
User interface unavailable
Affected: User Interface
Timeline · 3 updates
- identified Feb 10, 2025, 04:36 PM UTC
We have been made aware that some customers are unable to open the ChartHop user interface. We have identified the issue and a fix is being deploy. ChartHOP API and integrations is unaffected.
- monitoring Feb 10, 2025, 04:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 10, 2025, 05:04 PM UTC
This incident has been resolved.