ChartHop incident

ChartHop is slow to load

Major Resolved View vendor source →

ChartHop experienced a major incident on June 4, 2025 affecting User Interface and API, lasting 1h 45m. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2025, 02:56 PM UTC
Resolved
Jun 04, 2025, 04:41 PM UTC
Duration
1h 45m
Detected by Pingoru
Jun 04, 2025, 02:56 PM UTC

Affected components

User InterfaceAPI

Update timeline

  1. investigating Jun 04, 2025, 02:56 PM UTC

    Users report that ChartHop is slow to load, sitting on the "loading bunny" screen for an extended time.

  2. identified Jun 04, 2025, 04:12 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 04, 2025, 04:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 04, 2025, 04:41 PM UTC

    This incident has been resolved.