Chartbeat Outage History
Chartbeat is up right nowPingoru has recorded 50 incidents for Chartbeat: 2 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 4 of 744 (1%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 5 of 720 (1%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 50 (0%) |
Incidents, newest first
Minor September 3, 2026 Heads Up Display experiencing loading issues 5h 12m Chartbeat Publishing - Heads Up Display
Started Sep 03, 2026, 03:43 PM UTC· resolved Sep 03, 2026, 08:56 PM UTC
- investigating Sep 03, 2026, 03:43 PM UTC
Our engineers are currently investigating user reports of our Heads Up Display not loading and are currently working to resolve this issue
- monitoring Sep 03, 2026, 05:35 PM UTC
Our engineering team has identified a temporary connection issue that caused intermittent HUD loading issues, the system has remained stable as of 11:00 AM EST and we are continuing to monitor this issue. If you are still experiencing issues loading the HUD please reach out to [email protected].
- resolved Sep 03, 2026, 08:56 PM UTC
We identified an issue with one of our databases that caused Heads Up Display requests to back up, resulting in a temporary disruption of the HUD feature. As of 11:00 AM EST today (September 3rd) The issue has been resolved and we've been monitoring system performance throughout the day. All systems are currently stable. If you continue to experience any issues with the HUD loading on your site please feel free to reach out to [email protected] for additional assistance.
Major May 8, 2026 Third-party service outage that may affect Chartbeat products 3h 58m Chartbeat Publishing - Realtime Dashboards, Chartbeat Publishing - Historical Dashboards, Chartbeat Publishing - Heads Up Display, Chartbeat Publishing - Headline and Image Testing and 2 more
Started May 08, 2026, 01:35 AM UTC· resolved May 08, 2026, 05:34 AM UTC
- identified May 08, 2026, 01:35 AM UTC
Beginning at approximately 7:49 PM ET, we noticed disruptions to our third-party AWS service. Shortly after, AWS reported an issue on their end that was causing significant service degradation. This is having some observed impacts on Chartbeat's data processing and several product features, including the Heads Up Display. AWS continues to show an ongoing outage on their end, which we are monitoring closely. We are working with AWS and actively assessing the full scope of impact. We will follow up with specific detail on affected systems as soon as our investigation is complete.
- resolved May 08, 2026, 05:34 AM UTC
This incident has been resolved.
Major October 20, 2025 Third-party service outage that may affect Chartbeat products 10h 51m Chartbeat Publishing - Historical Dashboards, Chartbeat Publishing - Conversions, Chartbeat Publishing - Reports, Chartbeat Publishing - Advanced Queries
Started Oct 20, 2025, 01:43 PM UTC· resolved Oct 21, 2025, 12:35 AM UTC
- investigating Oct 20, 2025, 01:43 PM UTC
Our third-party cloud platform is experiencing an outage that may affect the Historical Dashboard, Advanced Queries, Reports, Conversion, Data Lab, Cohorts, and Social Hub.
- monitoring Oct 20, 2025, 03:11 PM UTC
While we are noticing early signs of improvement, we are continuing to monitor the third-party service cloud platform's recovery progress, and we'll provide another update within 60 minutes.
- monitoring Oct 20, 2025, 06:07 PM UTC
While we are noticing signs of improvement, we are continuing to monitor the third-party service cloud platform's recovery progress.
- monitoring Oct 20, 2025, 10:24 PM UTC
All previously affected Chartbeat products are operational. We are continuing to closely monitor our systems and notifications from our third-party cloud providers.
- resolved Oct 21, 2025, 12:35 AM UTC
This incident has been resolved.
Major September 16, 2025 Issue with Advanced Queries 10h 45m Chartbeat Publishing - Advanced Queries
Started Sep 16, 2025, 12:56 AM UTC· resolved Sep 16, 2025, 11:41 AM UTC
- investigating Sep 16, 2025, 12:56 AM UTC
We are currently investigating an issue that is preventing users from running Advanced Queries reports.
- monitoring Sep 16, 2025, 03:17 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 16, 2025, 11:41 AM UTC
This incident has been resolved.
Minor August 22, 2025 Historical Data Bug 12d 20h Chartbeat Publishing - Historical Dashboards, Chartbeat Publishing - Conversions, Chartbeat Publishing - Reports, Chartbeat Publishing - Advanced Queries
Started Aug 22, 2025, 08:11 PM UTC· resolved Sep 04, 2025, 04:30 PM UTC
- identified Aug 22, 2025, 08:11 PM UTC
We have identified a bug in our historical data starting on July 23, 2025, that has caused inflated pageviews in the following Chartbeat surfaces: - Historical Dashboard - Reports - Advanced Queries - Data Lab - Cohorts - Conversion Current Status: We have implemented a solution that will fix this issue going forward, and your traffic numbers will be accurate starting today, Friday, Aug 22, 2025 at 20:05 UTC. Next Steps: We will be working to backfill corrected data over the next few days. We expect full resolution of historical data and do not anticipate any data loss.
- identified Aug 22, 2025, 10:30 PM UTC
Data deduplication process has been initiated for the dates July 23 - August 22. Traffic data over this date range will be subject to change in the affected products until this correction process is completed.
- identified Aug 25, 2025, 05:07 PM UTC
Corrected data has been backfilled in Historical, Advanced Queries, Conversion, Data Lab, and Cohorts. We are working on the fix to regenerate reports with corrected data in the Reports Dashboard interface (chartbeat.com/reports/dashboard) for dates July 23 - August 22. Corrected reports will not be reissued via email for subscribed users, but can be accessed from the Reports Dashboard once this process is complete.
- resolved Sep 04, 2025, 04:30 PM UTC
Corrected data has been backfilled in the Reports Dashboard (chartbeat.com/reports/dashboard/) for dates August 18 - 23. Reports for July 23 through August 17 will not be viewable from the dashboard. This issue is now fully resolved.
Minor July 24, 2025 Issue with Apple News Tracking 14h 44m Chartbeat Publishing - Realtime Dashboards
Started Jul 24, 2025, 10:05 PM UTC· resolved Jul 25, 2025, 12:50 PM UTC
- monitoring Jul 24, 2025, 10:05 PM UTC
We’ve identified an external issue with Apple News tracking today that temporarily caused lapses in Apple News traffic on dashboards. We've been in touch with the Apple team and are monitoring the situation currently to ensure that it is resolved, but users can expect to see dips in their Apple News dashboards due to the issue. We do not expect impacts on historical data from this issue.
- resolved Jul 25, 2025, 12:50 PM UTC
This incident has been resolved.
Minor July 23, 2025 Issues with Reports 1d 18h Chartbeat Publishing - Reports
Started Jul 23, 2025, 07:50 PM UTC· resolved Jul 25, 2025, 02:41 PM UTC
- investigating Jul 23, 2025, 07:50 PM UTC
We are currently investigating an issue that is causing problems generating Reports and delivery of Reports emails today.
- identified Jul 24, 2025, 03:37 AM UTC
Our team has been able to identify an issue with a third-party system which powers the graphs in the Daily Reports. We are in process of investigating alternative solutions to make Reports deliverable as soon as we can, but we expect that Reports may still not be delivered or compiled tomorrow morning (Thursday, July 24th) because of this issue.
- identified Jul 24, 2025, 02:17 PM UTC
We are still working on fixing the identified issue with the third-party system which powers the graphs in our Daily Reports. To mitigate the impact, we have temporarily removed the graphs from our Reports so that they can compile, and expect that should have been allowing most Reports emails to catch up and send, including those that were missed yesterday.
- resolved Jul 25, 2025, 02:41 PM UTC
This incident has been resolved.
Minor July 21, 2025 Historical Dashboard: Slow loading times 1d 2h Chartbeat Publishing - Historical Dashboards
Started Jul 21, 2025, 12:58 PM UTC· resolved Jul 22, 2025, 03:44 PM UTC
- investigating Jul 21, 2025, 12:58 PM UTC
We are experiencing longer than usual load times in Chartbeat's Historical Dashboard and API due to a performance issue with Snowflake. Our team is investigating.
- monitoring Jul 21, 2025, 10:14 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 22, 2025, 03:44 PM UTC
This incident has been resolved.
Minor February 13, 2025 Delayed delivery of Reports emails 5h 43m Chartbeat Publishing - Reports
Started Feb 13, 2025, 05:29 PM UTC· resolved Feb 13, 2025, 11:13 PM UTC
- investigating Feb 13, 2025, 05:29 PM UTC
We are currently investigating an issue that is causing a delay in some Reports emails.
- resolved Feb 13, 2025, 11:13 PM UTC
The incident has been resolved.
Minor January 8, 2025 Advanced Queries: Issue with Saved Queries 3h 4m Chartbeat Publishing - Advanced Queries
Started Jan 08, 2025, 01:47 PM UTC· resolved Jan 08, 2025, 04:51 PM UTC
- investigating Jan 08, 2025, 01:47 PM UTC
We are currently investigating an issue that is preventing saved queries from running in Advanced Queries for some users.
- monitoring Jan 08, 2025, 03:07 PM UTC
A fix has been implemented and we are now monitoring the results.
- monitoring Jan 08, 2025, 04:07 PM UTC
A recent upgrade to a component used by Advanced Queries affected saved queries that used a query name, this has now been fixed.
- resolved Jan 08, 2025, 04:51 PM UTC
This incident has been resolved.
Major November 20, 2024 Heads Up Display Partial Outage 34m Chartbeat Publishing - Heads Up Display
Started Nov 20, 2024, 01:53 AM UTC· resolved Nov 20, 2024, 02:28 AM UTC
- identified Nov 20, 2024, 01:53 AM UTC
We've identified an outage in the system that powers real-time CPM stats in the Heads Up Display. A fix has been pushed, and CPM stats are fluctuating while the system recovers.
- resolved Nov 20, 2024, 02:28 AM UTC
The earlier fix has fully resolved data issues in HUD— accurate real-time CPM data has been restored.