Chartbeat experienced a minor incident on September 3, 2026 affecting Chartbeat Publishing - Heads Up Display, lasting 5h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 03, 2026, 03:43 PM UTC
Our engineers are currently investigating user reports of our Heads Up Display not loading and are currently working to resolve this issue
- monitoring Sep 03, 2026, 05:35 PM UTC
Our engineering team has identified a temporary connection issue that caused intermittent HUD loading issues, the system has remained stable as of 11:00 AM EST and we are continuing to monitor this issue. If you are still experiencing issues loading the HUD please reach out to [email protected].
- resolved Sep 03, 2026, 08:56 PM UTC
We identified an issue with one of our databases that caused Heads Up Display requests to back up, resulting in a temporary disruption of the HUD feature. As of 11:00 AM EST today (September 3rd) The issue has been resolved and we've been monitoring system performance throughout the day. All systems are currently stable. If you continue to experience any issues with the HUD loading on your site please feel free to reach out to [email protected] for additional assistance.