Chartbeat incident

Third-party service outage that may affect Chartbeat products

Major Resolved View vendor source →

Chartbeat experienced a major incident on May 8, 2026 affecting Chartbeat Publishing - Realtime Dashboards and Chartbeat Publishing - Historical Dashboards and 1 more component, lasting 3h 58m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2026, 01:35 AM UTC
Resolved
May 08, 2026, 05:34 AM UTC
Duration
3h 58m
Detected by Pingoru
May 08, 2026, 01:35 AM UTC

Affected components

Chartbeat Publishing - Realtime DashboardsChartbeat Publishing - Historical DashboardsChartbeat Publishing - Heads Up DisplayChartbeat Publishing - Headline and Image TestingChartbeat Publishing - ReportsChartbeat Publishing - Advanced Queries

Update timeline

  1. identified May 08, 2026, 01:35 AM UTC

    Beginning at approximately 7:49 PM ET, we noticed disruptions to our third-party AWS service. Shortly after, AWS reported an issue on their end that was causing significant service degradation. This is having some observed impacts on Chartbeat's data processing and several product features, including the Heads Up Display. AWS continues to show an ongoing outage on their end, which we are monitoring closely. We are working with AWS and actively assessing the full scope of impact. We will follow up with specific detail on affected systems as soon as our investigation is complete.

  2. resolved May 08, 2026, 05:34 AM UTC

    This incident has been resolved.