Chartbeat incident

Third-party service outage that may affect Chartbeat products

Major Resolved View vendor source →

Chartbeat experienced a major incident on October 20, 2025 affecting Chartbeat Publishing - Historical Dashboards and Chartbeat Publishing - Conversions and 1 more component, lasting 10h 51m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 01:43 PM UTC
Resolved
Oct 21, 2025, 12:35 AM UTC
Duration
10h 51m
Detected by Pingoru
Oct 20, 2025, 01:43 PM UTC

Affected components

Chartbeat Publishing - Historical DashboardsChartbeat Publishing - ConversionsChartbeat Publishing - ReportsChartbeat Publishing - Advanced Queries

Update timeline

  1. investigating Oct 20, 2025, 01:43 PM UTC

    Our third-party cloud platform is experiencing an outage that may affect the Historical Dashboard, Advanced Queries, Reports, Conversion, Data Lab, Cohorts, and Social Hub.

  2. monitoring Oct 20, 2025, 03:11 PM UTC

    While we are noticing early signs of improvement, we are continuing to monitor the third-party service cloud platform's recovery progress, and we'll provide another update within 60 minutes.

  3. monitoring Oct 20, 2025, 06:07 PM UTC

    While we are noticing signs of improvement, we are continuing to monitor the third-party service cloud platform's recovery progress.

  4. monitoring Oct 20, 2025, 10:24 PM UTC

    All previously affected Chartbeat products are operational. We are continuing to closely monitor our systems and notifications from our third-party cloud providers.

  5. resolved Oct 21, 2025, 12:35 AM UTC

    This incident has been resolved.