Chartbeat Outage History

Chartbeat is up right now

Chartbeat had 3 outages in the last 2 years totaling 19h 56m of downtime — averaging 0.1 incidents per month.

There were 3 Chartbeat outages since September 16, 2025 totaling 19h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://chartbeat.statuspage.io

Minor September 3, 2026

Heads Up Display experiencing loading issues

Detected by Pingoru
Sep 03, 2026, 03:43 PM UTC
Resolved
Sep 03, 2026, 08:56 PM UTC
Duration
5h 12m
Affected: Chartbeat Publishing - Heads Up Display
Timeline · 3 updates
  1. investigating Sep 03, 2026, 03:43 PM UTC

    Our engineers are currently investigating user reports of our Heads Up Display not loading and are currently working to resolve this issue

  2. monitoring Sep 03, 2026, 05:35 PM UTC

    Our engineering team has identified a temporary connection issue that caused intermittent HUD loading issues, the system has remained stable as of 11:00 AM EST and we are continuing to monitor this issue. If you are still experiencing issues loading the HUD please reach out to [email protected].

  3. resolved Sep 03, 2026, 08:56 PM UTC

    We identified an issue with one of our databases that caused Heads Up Display requests to back up, resulting in a temporary disruption of the HUD feature. As of 11:00 AM EST today (September 3rd) The issue has been resolved and we've been monitoring system performance throughout the day. All systems are currently stable. If you continue to experience any issues with the HUD loading on your site please feel free to reach out to [email protected] for additional assistance.

Read the full incident report →

Major May 8, 2026

Third-party service outage that may affect Chartbeat products

Detected by Pingoru
May 08, 2026, 01:35 AM UTC
Resolved
May 08, 2026, 05:34 AM UTC
Duration
3h 58m
Affected: Chartbeat Publishing - Realtime DashboardsChartbeat Publishing - Historical DashboardsChartbeat Publishing - Heads Up DisplayChartbeat Publishing - Headline and Image TestingChartbeat Publishing - ReportsChartbeat Publishing - Advanced Queries
Timeline · 2 updates
  1. identified May 08, 2026, 01:35 AM UTC

    Beginning at approximately 7:49 PM ET, we noticed disruptions to our third-party AWS service. Shortly after, AWS reported an issue on their end that was causing significant service degradation. This is having some observed impacts on Chartbeat's data processing and several product features, including the Heads Up Display. AWS continues to show an ongoing outage on their end, which we are monitoring closely. We are working with AWS and actively assessing the full scope of impact. We will follow up with specific detail on affected systems as soon as our investigation is complete.

  2. resolved May 08, 2026, 05:34 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 16, 2025

Issue with Advanced Queries

Detected by Pingoru
Sep 16, 2025, 12:56 AM UTC
Resolved
Sep 16, 2025, 11:41 AM UTC
Duration
10h 45m
Affected: Chartbeat Publishing - Advanced Queries
Timeline · 3 updates
  1. investigating Sep 16, 2025, 12:56 AM UTC

    We are currently investigating an issue that is preventing users from running Advanced Queries reports.

  2. monitoring Sep 16, 2025, 03:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 16, 2025, 11:41 AM UTC

    This incident has been resolved.

Read the full incident report →