Charity Learning Consortium | incident
Helpdesk Web Support Portal Unavailable.
Critical Vendor's status page →
Resolved after 23 hours 36 minutes, affecting Helpdesk, on February 28, 2023.
Freshdesk the provider of our support portal is having issues, resulting in us temporarily being unable to access tickets or raise new enquires. The team still have access to the telephones but there may be a delay in any written responses.
Affected components
Helpdesk
Update timeline
- investigating Feb 28, 2023, 11:07 AM UTC
Freshdesk the provider of our support portal is having issues, resulting in us temporarily being unable to access tickets or raise new enquires. The team still have access to the telephones but there may be a delay in any written responses.
- resolved Mar 01, 2023, 10:44 AM UTC
This incident has been resolved.
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