Chain.io incident

Delays in updating status on portal.chain.io

Resolved after 1 hour 13 minutes, affecting Portal, on September 9, 2025.

resolved Sep 09, 2025, 02:43 PM UTC

We've now resolved the incident. Thanks for your patience. All flows have completed as expected and statuses are reflected properly in the portal.

Started
Sep 09, 2025, 01:29 PM UTC
Resolved
Sep 09, 2025, 02:43 PM UTC
Duration
1h 13m
Detected by Pingoru
Sep 09, 2025, 01:29 PM UTC

Affected components

Portal

Update timeline

  1. identified Sep 09, 2025, 01:29 PM UTC

    We are currently experiencing an issue related to reflecting the correct status of flows in portal.chain.io. **Flows are still executing normally and this is limited to visibility in the portal and notifications.** You may not find records in search or see the correct status for recent flows. Data is processing and statuses will update when the issue is resolved.

  2. monitoring Sep 09, 2025, 01:57 PM UTC

    We've isolated the issue to a small number of flows which will have their statuses updated shortly. We will post a completion message here when all flows are properly reflecting their statuses.

  3. resolved Sep 09, 2025, 02:43 PM UTC

    We've now resolved the incident. Thanks for your patience. All flows have completed as expected and statuses are reflected properly in the portal.

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