Certify had 5 outages in the last 2 years totaling 105h 55m of downtime — averaging 0.2 incidents per month.
There were 5 Certify outages since August 22, 2025 totaling 105h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating an issue impacting receipt OCR processing times.
The issue has been resolved and OCR receipt processing has returned to normal. Thank you for your patience while we addressed this issue.
We are currently investigating an issue which is preventing users from logging in to the application.
The issue has been resolved and users are now able to log in.
We are currently investigating an issue which is preventing users from logging in to the Emburse Professional and Certify AP applications.
We have identified and corrected the authentication issue and all users are now able to log in.
We are aware of and investigating an issue which is preventing some corporate/commercial credit card files from importing transactions to user Wallets. We will provide an update on our investigation no later than 1:00pm US Eastern time today.
We have identified the issue and continue to investigate the root cause. We will provide additional updates as soon as the impacted credit card files resume processing.
This issue preventing credit card files from importing transactions has been resolved and new credit card files are processing. We are working to process the backlog of files which failed to import transactions during the incident and will provide a final update once all files have been processed.
New commercial credit card files continue to import successfully. We are continuing to process the backlog of credit card files which failed to import between October 24th and October 30th. Work to process the backlog will continue through the weekend and we will provide further updates as soon as the backlog has been fully processed.
We are continuing to monitor for any further issues.
All pending credit card files have been processed and transactions have been imported to users' Wallets. All new credit card files continue to import successfully and the core issue has been resolved. We thank you for your patience while we addressed this matter.
We are aware of an issue impacting email notifications and are investigating. Please note that email notifications for password recovery and multi-factor authentication remain operational.
This issue impacting email notifications has been identified and a fix is being deployed. We will notify all customers once the issue has been fully resolved.
The fix has been deployed and should no longer be impacting users. We will continue to monitor and provide additional updates if necessary.