Certify incident
Corporate/Commercial Credit Card File Import Failure for Some Customers
Certify experienced a minor incident on October 30, 2025 affecting Corporate/Commercial Credit Card Feeds, lasting 4d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 30, 2025, 01:13 PM UTC
We are aware of and investigating an issue which is preventing some corporate/commercial credit card files from importing transactions to user Wallets. We will provide an update on our investigation no later than 1:00pm US Eastern time today.
- identified Oct 30, 2025, 05:35 PM UTC
We have identified the issue and continue to investigate the root cause. We will provide additional updates as soon as the impacted credit card files resume processing.
- monitoring Oct 30, 2025, 08:58 PM UTC
This issue preventing credit card files from importing transactions has been resolved and new credit card files are processing. We are working to process the backlog of files which failed to import transactions during the incident and will provide a final update once all files have been processed.
- monitoring Oct 31, 2025, 10:06 PM UTC
New commercial credit card files continue to import successfully. We are continuing to process the backlog of credit card files which failed to import between October 24th and October 30th. Work to process the backlog will continue through the weekend and we will provide further updates as soon as the backlog has been fully processed.
- monitoring Nov 03, 2025, 04:52 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 03, 2025, 04:55 PM UTC
All pending credit card files have been processed and transactions have been imported to users' Wallets. All new credit card files continue to import successfully and the core issue has been resolved. We thank you for your patience while we addressed this matter.