Certify had 10 outages in the last 2 years totaling 204h 21m of downtime — averaging 0.4 incidents per month.
There were 10 Certify outages since July 19, 2024 totaling 204h 21m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating an issue impacting receipt OCR processing times.
The issue has been resolved and OCR receipt processing has returned to normal. Thank you for your patience while we addressed this issue.
We are currently investigating an issue which is preventing users from logging in to the application.
The issue has been resolved and users are now able to log in.
We are currently investigating an issue which is preventing users from logging in to the Emburse Professional and Certify AP applications.
We have identified and corrected the authentication issue and all users are now able to log in.
We are aware of and investigating an issue which is preventing some corporate/commercial credit card files from importing transactions to user Wallets. We will provide an update on our investigation no later than 1:00pm US Eastern time today.
We have identified the issue and continue to investigate the root cause. We will provide additional updates as soon as the impacted credit card files resume processing.
This issue preventing credit card files from importing transactions has been resolved and new credit card files are processing. We are working to process the backlog of files which failed to import transactions during the incident and will provide a final update once all files have been processed.
New commercial credit card files continue to import successfully. We are continuing to process the backlog of credit card files which failed to import between October 24th and October 30th. Work to process the backlog will continue through the weekend and we will provide further updates as soon as the backlog has been fully processed.
We are continuing to monitor for any further issues.
All pending credit card files have been processed and transactions have been imported to users' Wallets. All new credit card files continue to import successfully and the core issue has been resolved. We thank you for your patience while we addressed this matter.
We are aware of an issue impacting email notifications and are investigating. Please note that email notifications for password recovery and multi-factor authentication remain operational.
This issue impacting email notifications has been identified and a fix is being deployed. We will notify all customers once the issue has been fully resolved.
The fix has been deployed and should no longer be impacting users. We will continue to monitor and provide additional updates if necessary.
We have identified an issue which may impact a customer's custom export file when attempting to manually download the file from the Accounts Payable Report. A fix for this issue is currently in testing and we anticipate this matter will be resolved by the end of the day, April 24th.
This issue has been resolved and impacted customers may resume downloading export files from the Accounts Payable Report. Thank you for your patience.
We are currently investigating an issue which is preventing some users from emailing receipts to their Wallets. While we investigate this issue, users are encouraged to leverage direct receipt upload or use our mobile app to add receipts to their Wallets.
We've identified and corrected the issue preventing receipts from importing via email. Receipts emailed during the incident will import within the next 30 minutes as we work to clear the backlog of pending receipt imports.
All receipts emailed during the incident have been successfully imported to the impacted users' Wallets. We apologize for this inconvenience and thank you for your patience while we addressed this issue.
We are currently investigating an issue which is delaying the import of receipts emailed to [email protected]. In the interim, customers are encouraged to upload the receipts directly to their Wallet via desktop upload, or use the Mobile App.
The issue impacting receipts emailed to [email protected] has been remediated and we are continuing to monitor the situation closely
We are continuing to monitor for any further issues.
This issue has been resolved and all emailed receipt functionality has resumed normal processing.
End users submitting out-of-pocket expenses in a non-native currency are currently unable to retrieve FX rates. We are working diligently with our FX provider to restore this service as quickly as possible. Please note that any expenses incurred in a non-native currency and imported from an integrated credit card program will not be affected
The issue has been identified and a fix is being implemented.
Our FX provider has restored our service and expense conversions are functioning as expected.
We are continuing to assess the impact caused by a defect in a third party cybersecurity service, which is impacting applications worldwide. As a result, Certify users may be experiencing increased latency while navigating our application.
The incident has been resolved, however we are continuing to monitor closely.
This incident has been resolved.