Central 1 experienced a notice incident on May 22, 2026 affecting Payment Services and Treasury Services and 1 more component, lasting 20h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 22, 2026, 01:21 AM UTC
Central 1 is currently experiencing a recurrence of the Client Centre access issue. Users may encounter the “Sorry Page” when attempting to access the site. Our teams are actively engaged and escalating with our vendor to address this issue. In parallel, we are working on alternative solutions to mitigate the impact and resolve the underlying environment issue as quickly as possible. The “Sorry Page” remains available and provides access to key applications via direct links. We will continue to provide updates as more information becomes available and appreciate your patience. Central 1 Support - [email protected] - 1 888 889 7878, press 1
- resolved May 22, 2026, 09:53 PM UTC
Client Centre service has been restored, and access is now fully available at https://clients.central1.com/. As part of the resolution, Central 1 has successfully transitioned Client Centre off the previous 3rd party hosting environment and into our Azure infrastructure. This change is intended to improve overall service stability and resiliency going forward. We will continue to monitor performance closely to ensure a stable experience for our clients. If you experience any issues accessing Client Centre, please refresh your browser or clear your cache before attempting again. We appreciate your patience and understanding throughout this incident. Central 1 Support - [email protected] - 1 888 889 7878 (press 1)
- postmortem Jun 02, 2026, 09:25 PM UTC
**Postmortem: INC221480 – Client Centre Intermittent Login Failures** Between May 4 and May 22, 2026, clients experienced intermittent access issues when attempting to log in to Client Centre \([clients.central1.com](http://clients.central1.com)\). Full service was restored on May 22, 2026, at approximately 2:10 p.m. PT \(5:10 p.m. ET\). The disruption was caused by instability within an external hosting environment supporting Client Centre at the time, which resulted in intermittent degradation of authentication services. During this period, some users experienced login failures or inconsistent access. No data loss or security concerns were identified. Central 1 restored stability by transitioning Client Centre to a Central 1-managed Azure-hosted environment, significantly improving reliability, and reducing dependency on the previous hosting platform. For a more detailed root cause review, please refer to the Client Centre news item: [https://clients.central1.com/news\_updates/client-centre-service-disruption-update/](https://clients.central1.com/news_updates/client-centre-service-disruption-update/) **Corrective Actions – PRB011734** * **PTASK – Transition to Central 1-managed hosting – COMPLETED** • Migrated Client Centre to an Azure-hosted environment to improve stability and control. * **PTASK – Enhance monitoring and alerting – IN PROGRESS** • Improving detection capabilities to identify degradation conditions earlier. * **PTASK – Strengthen resiliency controls – IN PROGRESS** • Implementing additional safeguards to reduce the likelihood and impact of similar disruptions. * **PTASK – Improve incident communication and escalation – IN PROGRESS** • Enhancing coordination and communication processes during service disruptions. We apologize for the disruption experienced during this incident. Central 1 is taking these steps to strengthen platform stability, improve monitoring, and ensure a more consistent experience for clients. Jason Seale | Director of Client Support Services [[email protected]](mailto:[email protected]) | 778.558.5627