Central 1 incident

Resolved - INC215484 - OLT Application Unavailable

Central 1 experienced a notice incident on January 19, 2026 affecting Payment Services, lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started: Jan 19, 2026, 01:40 PM UTC
Resolved: Jan 19, 2026, 02:53 PM UTC
Duration: 1h 12m
Detected by Pingoru: Jan 19, 2026, 01:40 PM UTC

Affected components

Payment Services

Update timeline

investigating Jan 19, 2026, 01:40 PM UTC

The bill payment Online Tracing (OLT) application is currently unavailable, users are encountering the error message “Service Temporarily Unavailable” when attempting to access the application. Central 1’s technical staff is investigating. An update will be sent out at 8 a.m. PT (11:00 am ET), or sooner if OLT becomes available Central 1 - [email protected] - 1.888.889.7878, press 1.
investigating Jan 19, 2026, 01:42 PM UTC

We are continuing to investigate this issue.
investigating Jan 19, 2026, 01:44 PM UTC

The bill payment Online Tracing (OLT) application is currently unavailable; users are encountering the error message “Service Temporarily Unavailable” when attempting to access the application. Central 1’s technical staff is investigating. An update will be sent out at 8 a.m. PT (11:00 am ET), or sooner if OLT becomes available Central 1 - [email protected] - 1.888.889.7878, press 1.
resolved Jan 19, 2026, 02:53 PM UTC

The bill payment Online Tracing (OLT) application is now available. Please contact Client Support if you experience any further issues. Central 1 - [email protected] - 1.888.889.7878, press 1.