Celonis incident

AWS AI Service Anthropic models performance degraded

Major Resolved View vendor source →

Celonis experienced a major incident on August 18, 2026, lasting 2h 28m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2026, 09:27 AM UTC
Resolved
Aug 18, 2026, 11:56 AM UTC
Duration
2h 28m
Detected by Pingoru
Aug 18, 2026, 09:27 AM UTC

Update timeline

  1. investigating Aug 18, 2026, 09:27 AM UTC

    We're aware of a performance issue affecting AI service using anthropic models. All teams are engaged working towards restoration. We apologise for the inconvenience.

  2. resolved Aug 18, 2026, 11:56 AM UTC

    The root cause has been identified by AWS and service is restored. Customers are recommended to retry any failed requests made during this period. Thank you for your patience.