Celcoin incident

Instabilidade no serviço de Recarga e Pagamento de Contas

Minor Resolved View vendor source →

Celcoin experienced a minor incident on May 14, 2026 affecting Consulta CIP/Boletos and Recarga TIM and 1 more component, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2026, 02:09 AM UTC
Resolved
May 14, 2026, 03:18 AM UTC
Duration
1h 9m
Detected by Pingoru
May 14, 2026, 02:09 AM UTC

Affected components

Consulta CIP/BoletosRecarga TIMRecarga CLAROEfetivação ConcessionáriasRecarga VIVOTributos

Update timeline

  1. investigating May 14, 2026, 02:09 AM UTC

    We are currently investigating this issue.

  2. identified May 14, 2026, 02:33 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 14, 2026, 03:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 14, 2026, 03:18 AM UTC

    This incident has been resolved.