Cash App Partners experienced a minor incident on May 8, 2026 affecting Customer Request API, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 07, 2026, 11:45 PM UTC
Status: Investigating We're currently experiencing a service outage in checkout conversion. We're actively investigating and will provide an update as soon as possible. Affected components Customer Request API (Full outage)
- identified May 08, 2026, 01:10 AM UTC
Status: Identified An incident with a downstream provider is impacting latency. We are investigating the matter further and share further updates as soon as possible. Affected components Customer Request API (Degraded performance)
- monitoring May 08, 2026, 01:28 AM UTC
Status: Monitoring Cash App API services are operational. We are continuing to monitor for any ongoing impact from downstream providers. Affected components Customer Request API (Operational)
- resolved May 08, 2026, 02:09 AM UTC
Status: Resolved Earlier today, an infrastructure issue at a third-party cloud provider caused temporary disruption to Cash App Pay services. Some merchants may have experienced increased latency during the affected window. The issue is resolved and services are operating normally. Affected components Customer Request API (Operational)