Caseware Cloud incident
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Canada and United States
Caseware Cloud experienced a notice incident on September 1, 2026 affecting SmartSync Cloud Service and SmartSync Cloud Service, lasting 10d 15h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- scheduled Sep 01, 2026, 03:37 PM UTC
Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Canada and United States region(s), Production Environment. Expected Impact: SmartSync Cloud services will be affected during the maintenance window. Action Required: We recommend that you save your work prior to the start of the maintenance period.
- scheduled Sep 12, 2026, 06:01 AM UTC
Maintenance will begin as scheduled in 60 minutes.
- scheduled Sep 12, 2026, 06:01 AM UTC
Maintenance will begin as scheduled in 60 minutes.
- in progress Sep 12, 2026, 07:01 AM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.