Caseware Cloud incident

Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Asia Pacific

Notice Resolved View vendor source →

Caseware Cloud experienced a notice incident on May 1, 2026 affecting SmartSync Cloud Service, lasting 8d 10h. The incident has been resolved; the full update timeline is below.

Started
May 01, 2026, 07:31 AM UTC
Resolved
May 09, 2026, 05:31 PM UTC
Duration
8d 10h
Detected by Pingoru
May 01, 2026, 07:31 AM UTC

Affected components

SmartSync Cloud Service

Update timeline

  1. scheduled May 01, 2026, 07:31 AM UTC

    Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Asia Pacific region(s), Production Environment. Expected Impact: SmartSync Cloud services will be affected during the maintenance window. Action Required: We recommend that you save your work prior to the start of the maintenance period.

  2. scheduled May 09, 2026, 04:00 PM UTC

    Maintenance will begin as scheduled in 60 minutes.

  3. in progress May 09, 2026, 05:01 PM UTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.