Caseware Cloud incident
SmartSync Cloud Service, Partial Outage for Europe users
Caseware Cloud experienced a major incident on June 3, 2026 affecting SmartSync Cloud Service, lasting 4h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 03, 2026, 12:20 PM UTC
We are experiencing a Partial Outage of our SmartSync Cloud Service in the Europe region(s), limited user impact. Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- investigating Jun 03, 2026, 01:16 PM UTC
We are continuing to investigate this issue.
- identified Jun 03, 2026, 01:48 PM UTC
The source of the SmartSync Cloud Service Partial Outage has been identified and we have found a potential solution.
- identified Jun 03, 2026, 02:51 PM UTC
Engineering teams remain fully engaged and are working with urgency to implement a fix for this issue. We are closely monitoring progress toward resolution. An update will be provided within the hour. We apologize for the disruption and appreciate your continued patience.
- identified Jun 03, 2026, 04:18 PM UTC
Engineering teams remain fully engaged and are working with urgency to implement a fix for this issue. We are closely monitoring progress toward resolution. An update will be provided within the hour. We apologize for the disruption and appreciate your continued patience.
- monitoring Jun 03, 2026, 04:42 PM UTC
SmartSync Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Jun 03, 2026, 05:19 PM UTC
SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.