Caseware Cloud incident

SmartSync Cloud Service, Partial Outage for Europe users

Major Ongoing View vendor source →

Caseware Cloud is currently experiencing a major incident affecting SmartSync Cloud Service, which began 2h ago. The vendor's full update timeline is below.

Started
Jun 03, 2026, 12:20 PM UTC
Resolved
Ongoing
Duration
● 2h 22m
Detected by Pingoru
Jun 03, 2026, 12:20 PM UTC

Affected components

SmartSync Cloud Service

Update timeline

  1. investigating Jun 03, 2026, 12:20 PM UTC

    We are experiencing a Partial Outage of our SmartSync Cloud Service in the Europe region(s), limited user impact. Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

  2. investigating Jun 03, 2026, 01:16 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 03, 2026, 01:48 PM UTC

    The source of the SmartSync Cloud Service Partial Outage has been identified and we have found a potential solution.