Caseware Cloud incident

Caseware Cloud-based Engagement Solutions Firm Authoring (including Enterprise) is experiencing Degraded Performance for United States.

Major Resolved View vendor source →

Caseware Cloud experienced a major incident on October 20, 2025 affecting Cloud-based Engagement Solutions, lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 05:00 PM UTC
Resolved
Oct 21, 2025, 09:30 PM UTC
Duration
1d 4h
Detected by Pingoru
Oct 20, 2025, 05:00 PM UTC

Affected components

Cloud-based Engagement Solutions

Update timeline

  1. investigating Oct 20, 2025, 08:05 PM UTC

    Our teams are working to identify the root cause and determine the necessary corrective actions. We continue to experience unavailability of our firm Authoring (including Enterprise) at this time. An update will be provided within the hour.

  2. investigating Oct 20, 2025, 09:16 PM UTC

    Our teams are working to identify the root cause and determine the necessary corrective actions. We continue to experience unavailability of our firm Authoring (including Enterprise) at this time. An update will be provided within the hour.

  3. investigating Oct 20, 2025, 09:17 PM UTC

    Our teams are working to identify the root cause and determine the necessary corrective actions. We continue to experience unavailability of our firm Authoring (including Enterprise) at this time. An update will be provided within the hour.

  4. monitoring Oct 20, 2025, 09:46 PM UTC

    Cloud-based Engagement Solutions in the United States region has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.

  5. monitoring Oct 20, 2025, 09:48 PM UTC

    Cloud-based Engagement Solutions in the United States region has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.

  6. monitoring Oct 20, 2025, 10:45 PM UTC

    Cloud-based Engagement Solutions in the United States region has resumed normal activity. We are continuing to monitor our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.

  7. resolved Oct 21, 2025, 01:10 AM UTC

    This incident has been resolved.