Caseware Cloud incident
Cloud-based Engagement Solutions - Cloud Connector, Partial Outage, All Regions
Caseware Cloud experienced a major incident on October 29, 2025 affecting Cloud-based Engagement Solutions and Cloud-based Engagement Solutions and 1 more component, lasting 8h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2025, 06:33 PM UTC
We are experiencing a partial outage for Caseware Cloud Connector in all regions. Initial investigation indicates that these disruptions are related to an ongoing Microsoft outage, which is impacting connectivity and availability for Cloud Connector. Our technical teams are actively monitoring the Microsoft incident and further updates will be provided as it becomes available. We apologize for any inconvenience.
- identified Oct 29, 2025, 08:02 PM UTC
The source of the partial outage for Caseware Cloud Connector in all regions has been identified, Microsoft initiated the deployment and actively working. An update will be provided within the hour. We apologize for any inconvenience.
- monitoring Oct 29, 2025, 09:41 PM UTC
Cloud-based Engagement Solutions in all regions have resumed normal activity. We are continuing to monitor our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Oct 29, 2025, 09:52 PM UTC
This incident has been resolved.